Al Farid Wood and Metal Trading Company
Where do you deliver in the UAE?
We deliver orders across UAE.
Can I pick up an order from warehouse on my own?
Yes, our warehouse located in Dubai, please let us know by email or whats up +971567686037 about your arrival time and please be sure that the payment has been completed, in case of bank transfer.
How long will delivery take?
Depending on the items you've ordered, your delivery could take between 3 - 5 days only for “In stock” products , you'll be informed of your estimated delivery time.
How much does delivery cost?
Delivery is free for all orders over AED 999 in Dubai and Sharjah, otherwise delivery cost 30 AED-350 AED depends on your location address.
How will I know when my order is on its way to me?
We will send you an email when your order will be shipped for delivery.
Can I change my delivery address after placing an order?
Yes, you can. Call us at +971567686037 or send email and let us know the new delivery address you’d like us to deliver your order to.
What happens if my products are damaged during transit?
Our Transport & Logistics guarantees the safety of your shipment. If there is any damage during transit, it will be replaced by new item.
What happens if the product(s) have a manufacturing defect?
In case of any manufacturing defects we will replace/refund the product. Any such defects need to be notified within 5 days of delivery.
Can I return the products?
The refund/exchange policy of 15 days applies to all returnable* products purchased from us. However, you will have to ship the product(s) back to our warehouse in Dubai with complete packaging, any accessories and the original invoice in order to process the return. Shipping charges paid by you will not be refunded.